Refund policy
At Campmere, we want every order to arrive in excellent condition and provide a reliable, convenient shopping experience. We carefully handle our oral-care products, including toothbrushes, dental floss, and tongue scrapers, so that customers can confidently incorporate them into their everyday personal-care routines.
Because many of our products are intended for direct contact with the mouth and are therefore personal hygiene products, special return conditions apply to products that have been opened, used, or removed from their original protective packaging.
This Return and Refund Policy explains when a customer may request a return, replacement, store credit, or refund for an order placed through https://www.campmere.xyz/.
1. General Return Period
Customers should contact Campmere within 30 calendar days of delivery if they wish to request a return for an eligible product.
To begin a return request, please email:
Please include your order number, the name used when placing the order, the item involved, and a description of the reason for the request.
A return is not considered authorized until Campmere provides return instructions.
2. Hygiene and Product-Safety Requirements
Our products are designed for personal oral hygiene. For health, sanitation, and product-integrity reasons, Campmere generally cannot accept returns of toothbrushes, dental floss, tongue scrapers, or similar oral-care products that have been:
- Used;
- Tested in the mouth;
- Opened from a sealed hygienic package;
- Removed from protective packaging where the packaging is intended to preserve sanitary condition;
- Damaged through improper handling after delivery;
- Contaminated or otherwise unsuitable for resale.
This restriction does not limit rights that may apply under mandatory federal or Florida law.
Customers should inspect an order before opening or using the product. If an item appears damaged, defective, contaminated, incorrectly supplied, or otherwise inconsistent with the order, please contact us before using it whenever reasonably possible.
3. Eligible Returns
An unused product may generally qualify for return when:
- The item is unopened;
- The original packaging remains intact;
- The item is in resalable condition;
- The customer provides valid proof of purchase;
- The return request is made within the applicable return period.
Products returned without their original packaging may be reviewed individually.
4. Damaged Products
If your order arrives damaged, please contact us promptly.
For the fastest review, please provide:
- Your order number;
- Your name;
- A description of the damage;
- Photographs of the product;
- Photographs of the shipping package and any visible shipping damage.
Depending on the circumstances, Campmere may provide a replacement, refund, store credit, or another appropriate resolution.
Customers should retain the damaged product and packaging until the claim has been reviewed, as the carrier or fulfillment provider may require supporting evidence.
5. Incorrect Items
If you receive an item that differs from the product shown on your order confirmation, contact us at [email protected].
If the error is confirmed to have resulted from Campmere's fulfillment process, we may provide a replacement or refund and, where appropriate, instructions for returning the incorrect merchandise.
6. Defective Products
We take product quality seriously. If you believe an unopened or appropriately handled product has a manufacturing defect, please contact us with details of the problem.
A quality review may consider:
- The condition of the product;
- Packaging condition;
- Date of purchase;
- Order information;
- Photographs or other reasonable evidence.
A product that has been damaged through misuse, improper storage, modification, excessive force, or use inconsistent with its intended purpose may not qualify for a defect-related refund.
7. Products That Have Been Opened or Used
For hygiene and sanitation reasons, Campmere generally does not accept voluntary returns of oral-care products after they have been opened or used.
This includes, without limitation:
- Toothbrushes that have been used;
- Dental floss packages that have been opened where the product is no longer hygienically resalable;
- Tongue scrapers that have been used;
- Products that have been exposed to bodily fluids or other contaminants.
This provision does not prevent Campmere from providing a remedy for a defective, damaged, incorrectly shipped, or otherwise nonconforming product where a remedy is required by applicable law.
8. Refund Approval
Once an eligible return has been received and inspected, Campmere will determine whether the requested refund or replacement qualifies under this policy.
If approved, the refund will normally be issued to the original payment method.
The amount and timing of a refund may depend on:
- The reason for the return;
- The condition of the merchandise;
- Applicable shipping charges;
- Whether the original order was fulfilled incorrectly;
- Applicable law.
9. Refund Processing Time
After a refund is approved, Campmere will initiate the refund within a reasonable processing period.
Your bank, credit-card issuer, or payment provider may require additional time before the refunded amount becomes visible in your account.
Campmere cannot control the processing schedules of independent financial institutions.
10. Shipping Costs on Returns
When a return is requested because a customer has changed their mind, selected the wrong product, or otherwise no longer wants an eligible unopened product, the customer may be responsible for applicable return shipping costs.
When the return is caused by an error attributable to Campmere, such as shipment of the wrong product or a qualifying defective item, Campmere may provide an appropriate shipping remedy.
11. Order Cancellation
Customers should submit cancellation requests as soon as possible after placing an order.
If an order has not entered fulfillment, Campmere will make reasonable efforts to cancel it.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that situation, the customer may need to follow the applicable return procedure.
12. Refund Policy Disclosure
Campmere maintains this written refund and return policy to provide customers with clear information concerning eligibility, procedures, and limitations.
Florida law contains specific requirements concerning refund-policy disclosure for retail sales establishments, including circumstances in which a retailer offers no cash refund, credit refund, or exchange. Campmere's policy is intended to provide a clear written disclosure of its applicable return practices.
Nothing in this policy is intended to waive or restrict a consumer right that cannot legally be waived.
13. Contact Us
For return and refund assistance:
ER TARP SERVICES INC
2020 ALCAZAR DR
MIRAMAR, FL 33023
United States
Contact Person: Tracy Allen Lawson
Email: [email protected]
Please retain your order confirmation until your return or refund matter has been fully resolved.