Shipping policy

At Campmere, we understand that oral-care products are everyday essentials. Whether you are replenishing your toothbrushes, adding dental floss to your routine, or purchasing a tongue scraper, we aim to make the ordering and delivery process straightforward from checkout through arrival.

This Shipping Policy explains our shipping charges, processing procedures, estimated delivery times, and responsibilities relating to delivery.

1. Shipping Coverage

Campmere currently offers shipping for eligible orders to addresses supported by our checkout and shipping providers.

Shipping availability may vary depending on destination, carrier restrictions, product availability, and other logistical considerations.

2. Shipping Charges

Campmere offers:

Free shipping on qualifying orders.

For orders with a merchandise subtotal of less than $10.00, a shipping fee of:

$5.99

will apply.

Any applicable shipping charge will be displayed during checkout before the order is finalized.

3. Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment authorization.

Processing may take longer during:

  • Major holidays;
  • Promotional events;
  • Unusually high order volumes;
  • Inventory replenishment periods;
  • Unexpected operational disruptions.

Business days generally exclude weekends and applicable U.S. holidays.

4. Estimated Delivery Time

After an order has been shipped, standard delivery is generally estimated at approximately:

5–10 business days

This is an estimate rather than a guaranteed delivery date.

Actual delivery may be affected by:

  • Carrier capacity;
  • Weather;
  • Natural disasters;
  • Transportation interruptions;
  • Incorrect addresses;
  • Seasonal volume;
  • Government or regulatory restrictions;
  • Other circumstances outside Campmere's reasonable control.

5. Order Tracking

When tracking is available, customers may receive shipment information through the email address associated with their order.

Tracking information may take some time to become active after a carrier receives the package.

6. Address Accuracy

Customers are responsible for carefully reviewing their shipping information before submitting an order.

Please verify:

  • Street number;
  • Street name;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Recipient name.

If an order has not yet shipped, contact us promptly at [email protected] if you identify an address error.

Once an order has shipped, Campmere may be unable to change the delivery address.

7. Undeliverable Packages

A shipment may be returned to the sender if the carrier determines that it cannot be delivered.

Examples may include:

  • Invalid address;
  • Insufficient address information;
  • Refusal of delivery;
  • Multiple unsuccessful delivery attempts;
  • Recipient unavailable where signature is required.

If the package is returned to Campmere, we may contact the customer to determine whether reshipment is possible.

Additional shipping charges may apply when a new shipment is requested because of an incorrect address supplied by the customer.

8. Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • Your mailbox;
  • Front door;
  • Package room;
  • Building reception;
  • Household members;
  • Neighbors;
  • Other carrier-designated delivery locations.

If the package remains missing, contact us at [email protected] so we can review the shipment information.

9. Damaged Packages

Customers should inspect packages promptly after delivery.

If an item arrives damaged, please take photographs of:

  • The shipping box;
  • Shipping label;
  • Protective packaging;
  • Damaged product.

Send the photographs and order information to [email protected].

We will review the matter and determine an appropriate resolution under our Return and Refund Policy.

10. Partial Shipments

In some circumstances, products from one order may be shipped separately.

If multiple tracking numbers are provided, please allow each shipment the applicable delivery period.

11. Shipping Delays

Campmere is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, transportation interruptions, labor disruptions, natural disasters, or other extraordinary events.

When we become aware of significant fulfillment issues, we will make reasonable efforts to provide customers with relevant information.

12. Contact Regarding Shipping

For questions concerning an order or shipment:

ER TARP SERVICES INC
2020 ALCAZAR DR
MIRAMAR, FL 33023
United States

Contact Person: Tracy Allen Lawson

Email: [email protected]